FREE SHIPPING WORLDWIDE*

Good news! We’re currently offering free standard shipping for all worldwide orders with exception to Mighty Jaxx Collaborations. However, we do not cover any VAT, import duties and/or taxes should your orders be subjected to them.

We ship to all countries.

Our free standard shipping usually takes 7 to 18 business days to reach you. However, your parcels may be subjected to delays during a festive period or customs clearance. Here’s a quick guide:

Country Free Shipping Duration (By Business Days)
Australia 6 - 10 Days
Belgium 7 - 9 Days
Canada 11 - 14 Days
China 9 - 12 Days
Czech Republic 7 - 10 Days
Denmark 10 - 14 Days
Finland 7 - 9 Days
France 5 - 8 Days
Germany 6 - 8 Days
Hong Kong 3 - 5 Days
Hungary 7 - 10 Days
Ireland 8 - 11 Days
Italy 10 - 14 Days
Japan 5 - 8 Days
Netherlands 5 - 8 Days
New Zealand 4 - 8 Days
Poland 7 - 10 Days
Portugal 8 - 14 Days
Spain 6 - 9 Days
Singapore 2 - 5 Days
Sweden 5 - 9 Days
Switzerland 5 - 9 Days
Thailand 9 - 14 Days
Turkey 9 - 12 Days
United Arab Emirates 7 - 10 Days
United Kingdom 4 - 6 Days
United States of America 7 - 10 Days
Rest of Asia Pacific 6 - 18 Days
Rest of Europe 8 - 14 Days
Rest of Middle East & Africa 6 - 18 Days
Rest of South America 6 - 18 Days

For our full shipping guide, click here.

Can’t wait to get your hands on your HYPERGRAND watches? We're now offering FREE express shipping to certain regions such as Asia, as well as Australia for any watch purchase. Should you be from any other area, fret not! You can still opt to ship your parcel via express shipping for a small fee.

Upon receiving your PayPal receipt, you should receive an order confirmation email from us within the next 3 hours. Please check your Spam folder. If you have not received your order confirmation email, please drop us an email with a screenshot of your PayPal receipt and the items you have purchased to info@hypergrand.com.

We try our best to process each order as quickly as possible. Orders are usually sent out within 3 working days after receiving payment. However, delays might occur during a festive period.

We’ll be sending you a shipping confirmation email containing your parcel’s tracking number upon shipping it out.

Do give us 2 to 3 days to to reply your orders as we are currently working hard to provide you with the best customer service available. If you haven’t received a reply within the allocated time frame, do check your junk or spam folder before dropping us an email at info@hypergrand.com.

Found a defect in a watch you’ve just received? You may exchange or return the watch in exchange of a full refund within 14 days of receiving it.
Do note that the damaged watches or straps have to be returned with its original packaging and labels.
You would have to cover shipping costs to us and we recommend registered mail for tracking purposes.
The watch/strap should also be adequately wrapped to prevent any damage to the products during the course of shipment.
As soon as we receive your product(s), we will carry out an inspection and proceed to exchange your products or give you a full refund.

To carry out a return, do contact us here with the following:
Order Number:
Products you would like to exchange/return:
Reason for your exchange/return:

HYPERGRAND offers you a warranty of 12 months from the date of purchase.

Our 1 year international warranty covers manufacturing defects and parts of the watch that require repairs due to any defect in material or workmanship under normal use.
However, the warranty does not cover the battery, as well as excessive wear or damage to the case, strap or glass.

There would be an extra charge under these circumstances:

  • Aesthetic wear and tear caused by normal use (minor scratches on case and/or glass, discolouration or plating peeling on watch case and or buckles etc.)
  • Damage caused by user’s carelessness (cracks, dents, broken glass etc.)
  • Lost warranty card, or unspecified date and retailer's sign off/stamp on warranty card
  • You may be required to produce a proof of purchase upon request.

    For any warranty issues, drop us an email at info@hypergrand.com.

    To set the time on your HYPERGRAND watch:
    1. Pull out the watch crown to second position.
    2. Turn the crown to set hour and minute hands.
    3. Push the crown back to the normal position.
    For more information, you can refer to the instruction manual included in with your watch.

    To set the time on your HYPERGRAND watch:
    1. Pull the crown out to the 2nd position.
    2A. Should the date be set in the morning (AM), turn the crown clockwise until the date changes, then continue turning it clockwise past 12:00. Lastly, set the clock to the correct time.
    2B. Should the date be set in the afternoon (PM), turn the crown clockwise until the date is changed, then continue turning it clockwise past 12:00. Lastly, set the clock to the correct time.
    3. Push the crown to the 1st position.
    4. Turn the crown counter-clockwise to set the date.
    5. Push the crown back to the normal position.


    For more information, you can refer to the instruction manual included in with your watch.

    Ran out of battery? Good news, batteries used in our HYPERGRAND watches are easily available at your local watch repair shop. Alternatively, you can also email us at info@hypergrand.com for more information.

    A comprehensive step-by-step guide on how to change the watch straps is available in the instruction manual included with your HYPERGRAND watch.

    Our NATO straps are machine-washable, we recommend a cold-wash setting.

    Using a slighty dampened cloth with a touch of mild soap and clean the surface of your strap. Wipe away any soap residue with separate dampened cloth and ensure that the strap is completely dry before using. It’s always good to condition your Classic Leather strap since the soap would have removed some of its natural oils.

    01NATO Specifications
    38mm, sand-blasted metal alloy watch case
    Double layered dial with cutout hour indexes
    Japanese Miyota quartz movement
    Hardened mineral glass
    3ATM water resistance
    20mm strap compatible

    02NATO Specifications
    40mm, sand-blasted metal alloy watch case
    Stainless steel buckles
    Japanese Miyota quartz movement
    Hardened mineral glass
    3ATM water resistance
    20mm strap compatible

    Maverick Specifications
    44mm polished stainless steel case
    Japanese Miyota quartz movement
    Hardened mineral glass
    5ATM water resistance
    22mm strap compatible

    Signature Specifications
    40mm, brushed & polished stainless steel case
    Hand applied hour indexes
    Japanese Miyota slim quartz movement
    Hardened mineral glass
    3ATM water resistance
    20mm strap compatible

    Typically, our batteries last around 2 years.

    We are constantly on the lookout for top individuals, photographers and creatives around the globe who are keen to work together on our social media campaigns. For more information, drop us an email at collabs@hypergrand.com with your name, Instagram handle and website, if any.

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